Shipping Policy

At Urbiflex, we strive to provide fast, reliable, and transparent shipping to all customers across the European Union.
By placing an order on www.urbiflex.com, you agree to the terms outlined in this Shipping Policy.

1. Countries We Ship To

Urbiflex ships to all countries within the European Union, including but not limited to:

Portugal
Spain
France
Germany
Italy
Netherlands
Belgium
Austria
Ireland
Luxembourg
Sweden
Denmark
Poland
Czech Republic
Slovakia
Greece
Croatia
Romania
Hungary
Bulgaria
Finland
Lithuania, Latvia & Estonia

If your country is not listed at checkout, please contact us at support@urbiflex.com.

2. Processing Time

All orders undergo processing before shipment.

Processing time: 1–3 business days

Processing includes:

Order confirmation
Product quality check
Packaging
Dispatch preparation

Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Times

Delivery times depend on the destination country.
Below are the average delivery estimates:

Portugal:

3–7 business days

Spain:

5–10 business days

Rest of European Union:

7–15 business days

Please note: these are estimates, not guarantees.

Delivery times may vary due to:

Customs clearance
Carrier delays
High seasonal demand
Weather conditions
Local logistics

4. Tracking Your Order

All shipments come with tracking information.

Once your order is dispatched, you will receive an email containing your tracking number and a link to monitor your package.

Tracking may take 24–72 hours to update depending on the carrier.

5. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

Destination country
Order weight
Shipping method selected (if options are available)

Promotional free shipping may apply during limited campaigns.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Urbiflex is not responsible for packages delayed, lost, or returned due to:

Incorrect address
Missing apartment or unit numbers
Incomplete name
Wrong postal codes

If a package is returned to us due to incorrect information, the customer must pay for reshipment.

7. Delays Beyond Our Control

Urbiflex cannot be held responsible for delays caused by:

Customs inspections
Strikes or labor disruptions
Carrier issues
Weather events
Global supply chain congestion
Holidays and peak seasons

These situations are rare but may extend delivery times.

8. Lost or Stolen Packages

If your package appears lost, missing, or stuck:

Contact our support team: support@urbiflex.com
We will open an investigation with the carrier
If confirmed lost, you may choose between:
- A full refund, or
- A replacement shipment

Investigations may take 7–15 business days, depending on the carrier.

Urbiflex is not responsible for stolen packages marked as "delivered". Please check with neighbors or local carriers.

9. Damaged Packages

If your order arrives damaged:

Take clear photos of the packaging and the product
Contact us within 48 hours
We will arrange a replacement or refund depending on the case

10. Multiple Items in One Order

If your order contains multiple items, they may be shipped:

Together, or
Separately, depending on warehouse availability

You will receive tracking for each shipment if applicable.

11. Customs & Import Fees

For shipments within the European Union,
no additional customs fees are expected because EU countries share unified tax and import regulations.

However, if you are located outside the EU, customs fees may apply according to local laws.

12. Contact Information

For shipping questions, tracking issues, or delivery assistance, contact us:

📧 support@urbiflex.com
🌍 www.urbiflex.com

We are here to help.