Terms of Use
Welcome to www.urbiflex.com.
By accessing or using this Website, you agree to the following Terms of Use. Please read them carefully before navigating, creating an account, or making a purchase.
These Terms govern your use of our Website and all services offered by Urbiflex.
If you do not agree with these Terms, please do not use the Website.
1. Website Ownership
This Website is owned and operated by:
Urbiflex
Internationally Operated E-Commerce Brand
Email: support@urbiflex.com
Urbiflex conducts global online sales, including to customers within the European Union, following all applicable digital commerce and consumer protection regulations.
2. Acceptance of Terms
By using this Website, you:
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Confirm that you are at least 18 years old, or have parental/guardian permission
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Agree to comply with all applicable laws
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Accept these Terms fully and unconditionally
Urbiflex reserves the right to update or modify these Terms at any time.
The most recent version will always be available on this page.
3. Use of the Website
You agree to use the Website lawfully and respectfully. You must NOT:
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Engage in fraudulent or unauthorized transactions
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Attempt to hack, interrupt, or damage the Website
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Use the Website to violate any law or regulation
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Upload malicious software, scripts, or harmful content
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Copy, modify, or commercialize any content without written permission
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Provide false or misleading information when placing an order
Violation of these conditions may result in account suspension, order cancellation, or legal action.
4. Product Information
We make every reasonable effort to ensure that product descriptions, images, colors, and technical details are accurate.
However:
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Colors may vary based on screen settings
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Images may differ slightly from the actual product due to production variations
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Availability may change at any time
Urbiflex is not responsible for typographical errors or unintentional discrepancies.
5. Prices, Payments & Currencies
All prices displayed on the Website are in EUR (€) unless otherwise stated.
We accept GDPR-compliant payment methods, including:
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Stripe
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PayPal
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Shopify Payments
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Apple Pay (when enabled)
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Google Pay
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Klarna (if offered at checkout)
Urbiflex does not store full payment card details. Payments are processed securely by independent third-party providers.
Prices may change without prior notice.
6. Order Processing
By placing an order, you confirm that:
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All information provided is accurate
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You are authorized to use the chosen payment method
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You understand and accept the associated delivery times
Urbiflex reserves the right to refuse or cancel orders in cases of:
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Suspected fraud
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Inaccurate information
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Payment irregularities
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Unavailability of stock
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Misuse of discount codes
If an order is cancelled, the payment will be refunded.
7. Shipping & Delivery
Delivery times, countries served, carriers, and tracking information are detailed in our Shipping Policy.
Urbiflex is not responsible for delays caused by:
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Customs processes
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High seasonal demand
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Carrier errors
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Weather conditions
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Strikes or force majeure
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Incorrect delivery information provided by the user
8. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
EU customers maintain all rights established under the EU Consumer Rights Directive (2011/83/EU), including:
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Minimum 14-day withdrawal period (Urbiflex provides 30 days)
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Transparency of costs
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Right to a refund under the defined conditions
Please refer to our dedicated policies for full details.
9. Account Creation & Security
If you create an account, you are responsible for:
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Keeping login details confidential
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All activities performed under your account
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Immediately informing Urbiflex of unauthorized access
Urbiflex is not responsible for losses resulting from unauthorized use of your account.
10. Intellectual Property
All content on this Website is the exclusive property of Urbiflex or its licensors. This includes:
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Logos, trademarks, and brand names
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Product images and photographs
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Texts and descriptions
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Icons and website layout
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Designs, digital assets, and multimedia content
Unauthorized reproduction, use, or distribution of content is strictly prohibited.
11. Privacy & Data Protection
Urbiflex processes personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).
You can learn more in our Privacy Policy, which explains:
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What data we collect
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How we use it
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Your GDPR rights
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How to request access or deletion
By using this Website, you consent to the processing of your personal data as described therein.
12. Limitation of Liability
To the fullest extent permitted by law, Urbiflex shall not be liable for:
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Indirect, incidental, or consequential damages
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Losses caused by user error
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Damages due to misuse of products
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Issues caused by third-party payment processors
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Shipping delays or failures
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Technical interruptions, cyberattacks, or system outages
Your use of the Website is entirely at your own risk.
13. External Links
Our Website may include links to external third-party websites. Urbiflex is not responsible for:
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Their content
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Their services
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Their privacy practices
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Their accuracy or security
Users access external websites at their own risk.
14. Governing Law
These Terms are governed by applicable international e-commerce laws and consumer protection rules relevant to customers located within the European Union.
15. Contact Information
For inquiries regarding these Terms of Use, please contact us at: